Fraud Prevention & Security Center

Concerned About Fraud?

Contact us today

Keeping your Data Secure

Keeping your information secure is a team effort.

We can provide you and your business with additional tools and information to help you keep your information protected.

Online Security Guide

Report Fraudulent Activity

To report suspicious activity or fraud, please call

305-448-6500 or
833-448-6500

Mon - Fri
8:00 AM - 8:00 PM ET

Saturday
8:00AM-2:00 PM ET

Suspect Identity Theft?

The impact of identity theft and online crimes can be greatly reduced if you can catch it as soon as it happens.

Report an incident

CREDENTIAL PHISHING THREAT DISCLOSURE

TotalBank will never contact you to request personal information by email, phone, or text communication, including account numbers, online bank account username or passwords, personal identification information such as social security number or date of birth, or any other confidential customer information.

Fraudulent communications through email, phone, or text are designed to appear as though they have originated from TotalBank. Do not respond to these communications, which request any type of personal or confidential information and do not click on any links within emails or text messages. These communications are not from TotalBank.

CREDENTIAL PHISHING THREAT DISCLOSURE

TotalBank will never contact you to request personal information by email, phone, or text communication, including account numbers, online bank account username or passwords, personal identification information such as social security number or date of birth, or any other confidential customer information.

Fraudulent communications through email, phone, or text are designed to appear as though they have originated from TotalBank. Do not respond to these communications, which request any type of personal or confidential information and do not click on any links within emails or text messages. These communications are not from TotalBank.

Protecting Your Financial Security

Here’s how we protect you and how you can protect yourself:

What’s Trending?

Scams to be on the lookout for:

Phishing
Scams

Fraudsters send fake communications pretending to be from your bank, asking for personal information.

Learn More

Account
Takeover

Fraudsters gain access to your account, then change account details or make unauthorized transactions.

Learn More

Social
Engineering

Fraudsters manipulate victims into revealing personal information or performing actions that compromise their accounts.

Learn More

Spot Common Scams

Scams to be on the lookout for:

Guide to Lowering Your Risk of Experiencing a Cyberattack

Tips and guidance on spotting common online scams and common scammer tactics.

Learn More

Protecting your Business from Business Email Compromise

Understanding the attack happens, knowing how to spot it, and training your employees to prevent one.

Learn More

Guide to Keeping Children and Elderly Safe Online

Children and the elderly are among the most vulnerable groups. Learn how you can play a role in keeping them safe.

Learn More

Tips to Help you Protect Your Finances Online

Understand the four most common scams targeting online consumers.

Learn More

How You Can Protect Yourself

Easy ways you can boost your account security


RECOGNIZE PHISHING ATTEMPTS

Be cautious of unexpected emails, texts or calls asking for personal information or codes. Scammers often impersonate banks or other trusted entities. Verify the sender's authenticity before responding to any requests.


protect your personal information

NEVER share your bank account details, SSN, passwords, or one-time codes with anyone. Use strong and unique passwords for your online accounts and change them regularly.


monitor account activity

Regularly check your bank statements and account activity for any unauthorized transactions. Set up account alerts to receive notifications of any suspicious activity immediately.


secure your devices

Avoid using public WiFi for banking transactions and always log out of your accounts when done. Make sure your devices are protected with antivirus software and firewalls.


use two-factor authentication

Enable two-factor authentication (2FA) or multi-factor authentication (MFA) for an added layer of security. This verification could be a text or a call, making it harder for scammers to access your accounts.


download trusteer

Download Trusteer Rapport. This will not only protect your online banking activity with CNB, but will also protect you from malicious attacks such as man-in-the-browser, DNS hijacking, and key loggers.

Learn more about Trusteer >

How You Can Protect Your Business

Ways to protect your business from falling victim to scammers


Train your employees in security principles

Educate your employees about common scam tactics and phishing schemes. Regular training sessions can help staff recognize suspicious emails, links, and request. Training can prevent potential breaches.


practice email security

The most common email scam is phishing. Phishing occurs when an employee clicks on an email or request coming from a scammer. Train your employees to recognize phishing signs.

Learn more about phishing techniques >


secure your wifi network

Ensure your workplace WiFi is secure, encrypted, and hidden. Always password protect access to the router. Make sure employees are using secure WiFi networks when handling company data.


monitor and audit systems

Regularly monitor your business systems and networks for unusual activities. conduct regular audits and vulnerability assessments to identify and address potential breaches.


protect business data

Make sure all business data is encrypted and backed-up regularly. Use secure storage solutions and establish protocols for data access and sharing to prevent data breaches.


establish incident response plan

Create and maintain an incident response plan to address potential security breaches promptly. Make sure your team knows the steps to take in case of a scam attempt or data breach.

Webinars

Hear from specialists in the finance & cybersecurity industries


fighting financial fraud together

In this webinar, Sherine Ebadi, Managing Director at Kroll, and Howard Marcotte, Homeland Security Agent, who both specialize in fraud operations, guide you through how businesses can secure themselves against fraudulent activities by leveraging education and resources effectively.

Fighting Financial Fraud Together >


being cyber savvy

In this webinar, Brian Fricke, Chief Information Security Officer, and Robert Villanueva, Executive VP Global E-Crimes Cyber Intelligence, walk you through the current cybersecurity landscape and the scams you and your network need to be on the lookout for.



Being Cyber Savvy >


FRAUD MITIGATION SOLUTIONS & Practices

In this webinar, Cathy Rincon, Director of Treasury Management Sales, explains the emergent threat of fraud towards businesses and how the right tools can help you and your employees lower the risk of falling victim to fraudulent tactics and payments.

Fraud Mitigation Solutions & Practices (English) >

Fraud Mitigation Solutions & Practices (Spanish) >

How We Protect Your Information

Ways we protect your accounts from scammers


DATA ENCRYPTION

We use encryption methods to  safeguard your data when you sign-in to your online banking accounts and make transactions to ensure your information remains secure.


MULTI-FACTOR AUTHENTICATION

We require multiple forms of verification such as passwords, OTPs (One-Time Passwords or codes) to access your accounts. This adds an extra layer of security, making it harder for scammers to gain access.


24/7 ACCOUNT MONITORING

We help safeguard your accounts and purchases by using fraud monitoring systems. These systems identify and monitor transactions in real-time, identifying and flagging suspicious activity.


TRANSACTION ALERTS

By opting in, you can receive instant alerts via SMS, email or in-app notifications for any account activity or transactions.


CLIENT AWARENESS

We are continuously providing information to our clients about latest scams and security practices. Your online safety and transactional safety are our priorities.


DEDICATED FRAUD TEAMS

We count on fraud and cybersecurity specialists to prioritize your data safety. This ensures you that our team is continuously working to protect your data and transactions.

How We Protect Your Business

Discover ways our services safeguard your business


ACH POSITIVE PAY 1

Quick Detection and Prevention: Instantly set up debit filters for each vendor to monitor and review payment amounts, ensuring only authorized transactions are processed.

Internal Control Support: Segregate duties for better administration and maintenance through our secure online platform.

• Flexible Notifications: Receive alerts for any unauthorized activity via email or SMS, ensuring you're always informed.


CHECK POSITIVE PAY 1

Systematic Fraud Prevention: Review and verify checks presented on your account against those issued by you, identifying and reporting any discrepancies.

Comprehensive Controls: Utilize advanced methods to identify exceptions and reduce exposure to fraud.

• Detailed Reporting: Access early-morning information on user-defined conditions and exceptions.


ACCOUNT BLOCKS & FILTERS 1

Secure Segregation: Segregate accounts for specific purposes to improve reconciliation and secure funds.Unauthorized attempts to debit funds will be automatically blocked.

Interested to learn more about our Treasury Management Services? 
Contact a CNB Specialist today.

Contact a specialist

1Positive Pay services are subject to approval and require a City National Bank of Florida business checking account. Use ofthe checking account may incur fees, please refer to the Disclosure and Schedule of Fees for Commercial Accounts foradditional information.

How to Report Fraud

Resources to report fraud

Report fraudulent or suspicious activity to CNB

If the activity is related to our financial institution, please contact us directly at 1-833-448-6500 available

Monday-Friday 8:00 AM – 8:00 PM ET; Saturday 8:00 AM-2:00 PM ET

Think you've experienced identity theft?

The impact of identity theft and online crimes can be greatly reduced if you can catch it shortly
after your data is stolen or when the first use of your information is attempted.

Review your credit report

Contact one of the three consumer reporting companies and have a fraud alert placed on your credit report. This will help stop fraudsters from opening any additional accounts in your name.  Contact only one of the following
(the others are required to contact the other two):

Equifax: 1-800-525-6285; www.equifax.com(Opens in a new Window); P.O. Box 740241, Atlanta, GA 30374-0241

Experian: 1-888-EXPERIAN (397-3742); www.experian.com(Opens in a new Window); P.O. Box 9532, Allen, TX 75013

TransUnion: 1-800-680-7289; www.transunion.com(Opens in a new Window); Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790

Put an alert on your account

Report the fraudulent activity. If the activity is related to our financial institution (FI), please contact us directly. If it relates to another FI, please contact them directly.

Close any accounts that you know - or even think – might have been tampered with or opened fraudulently.

Report the transgression to a security spokesperson at the relevant company. Ask them about any additional steps – they’ll probably ask you to send relevant copies of the fraudulent activity.

Reach out to local law enforcement

Sharing your identity theft complaint with the FTC will help law enforcement officials track down identity thieves and stop them.

File your complaint with the FTC. Use the online complaint form; or call the FTC’s Identity Theft Hotline, toll-free: 1-877-ID-THEFT (438-4338); TTY: 1-866-653-4261; or write Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580.

Call or visit the local police or police in the community where the identity theft took place and file a report.

Have a copy of your FTC ID Theft complaint form available to give them. Obtain a copy of the police report and the police report number.