As stated in “Our Vision and Values,” our goal is to deliver the most exceptional service in the market to our customers. This focus includes our commitment to ensuring that our customers with disabilities enjoy full access to TotalBank’s services, whether in-person at our Banking Centers, on-line through our website, or on-the-go through our mobile app.

Visit Us In Person

We strive to provide an accessible environment at our Banking Centers throughout South Florida. At select locations, we offer drive thru banking services with a TotalBank employee and drive up ATMs. For our blind and low vision customers, we have ATMs with Braille instructions and Talking ATMs with voice instructions at each of our Banking Centers. The Talking ATMs accommodate all standard earphones.

Service Animals

We welcome service animals accompanying customers with disabilities in our Banking Centers. At TotalBank, a service animal is defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an individual with a disability. Customers must retain control of their service animal at all times while visiting a Banking Center. TotalBank employees are not permitted to take control of service animals.

Telephone and Online Banking

Customers with disabilities can access TotalBank’s services from the convenience of their home and while on-the-go on the telephone or via TotalBank’s on-line banking site and mobile banking app. We also offer electronic versions of print disclosures and account information through the on-line banking portal.

To ensure the best experience while using TotalBank’s on-line banking site and mobile banking app:

  • Use the current version of the TotalBank app for your smartphone and IPad/tablet.
  • Use the most current version of your web browser (e.g., Internet Explorer, Safari, Chrome or Firefox) on your computer.
  • Use the current version of your assistive technology for your computer and mobile device (e.g., JAWS, VoiceOver for MacOS and iOS, Talkback for Android).
  • Use the built-in accessibility features for your internet browser and operating system (e.g., zoom, font size, color adjustments)

Telecommunications Relay Service

We accept telephone calls made through relay services from deaf and hard of hearing customers. We will also respond to customers via relay services.

Reader and Interpreter Services

Customers may schedule an appointment to have important bank or loan documents read to them by telephone or in-person at a Banking Center. Customers also may schedule an appointment for a sign language interpreter to assist them in a Banking Center. Please contact Customer Service or your local Banking Center for more information.

Communicating With Us

We welcome your feedback concerning your TotalBank experience and encourage you to contact us with any questions or concerns regarding accessibility or if you need an accommodation to access TotalBank’s services.

Please contact us by phone at 305-448-6500 or email: accessibility@totalbank.com.


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