TotalBank is a leading integrated retail-commercial bank in South Florida with more than $2.5 billion in assets and 21 convenient locations throughout Miami-Dade County. Headquartered in Miami, we have been serving South Florida for 39 years, offering a broad range of domestic and international financial services to corporations, small businesses and individual consumers. Offering superior customer service and focusing on meeting the financial needs of our customers while earning their confidence and loyalty is our priority. A member of Grupo Banco Popular Español, with more than $230 billion in assets and 2,700 branches, TotalBank is strengthened by its parent, one of the largest banking groups in Spain.

Our Mission

To have a lasting, positive impact on the lives of our clients through empowered, responsive employees who fully support the achievement of their financial and investment goals.

Our Vision and Values

Vision
We will be the leading retail-commercial bank in South Florida and earn that title by:

  • We will aim to help consumers and small to medium size businesses, offering products and services that make us the best choice for them in the marketplace.
  • We will serve as the foundation for our clients’ success by identifying and meeting all their financial needs.
  • We will deliver an unparalleled client experience through excellence in service at every level.
  • We will demonstrate that our people are our greatest asset and commit to hiring, developing, and retaining the best talent in the market.
Values
  • Customer Dedication: We measure our success by the success of our customers. Our primary focus is delivering the most exceptional service in the market through agile systems and employees who are empowered to fully satisfy client needs.
  • Employee Collaboration: We are one company and one team. Teamwork drives our success and enables us to deliver on our promises of exceptional service. This takes dedication to do what’s right for the whole organization, requiring us to learn from each other and to share our skills and resources across organizational boundaries.
  • Results Orientation: We are focused on delivering outstanding results every day. We develop and reward our people based on the achievement of goals and we want our people to anticipate and proactively discover new opportunities that drive results.
  • Personal Ownership: We accept personal accountability to meet business needs, improve our systems and help others achieve their full potential. We all act like owners, treating the Company’s assets as our own and acting with the Company’s long-term success in mind. 

Offerings and Expertise

We employ more than 400 talented banking professionals who work diligently at supporting the individual needs and financial goals of our customers. TotalBank offers a comprehensive range of products and services for personal, business and international customers. Managing your accounts is made easy with online banking with bill pay, online account opening, telephone banking, mobile banking, ATM and drive-thru services.


Committed to Our Community

At TotalBank, we know the value of investing in our community.

Deeply rooted at the core of our values is the belief that when we band together we make South Florida a better place to live and work. That is why from our inception in 1974, TotalBank has been dedicated to supporting our community through the sponsorship of local events and non-profit organizations, charitable giving, and volunteer community service.

Each member of our TotalBank team is encouraged to take part and get involved in the community, from teller to CEO. Leading by example, our executive management team members sit on the boards of local educational, arts and commerce organizations. Our staff donates their personal time and resources to social outreaches, including fundraising and volunteer work. 

By working with individuals, families and businesses, we can help develop and promote healthy neighborhoods and communities across South Florida. 


Grupo Banco Popular Español

Our parent company, Grupo Banco Popular Español, is one of the largest banking groups in Spain in assets and client deposits. One of the most purely retail and commercial banking franchises in Europe; Banco Popular operates more than 2,700 branches worldwide. Their corporate strategy rests on the pillars of profitability, solvency and efficiency. These strengths are aligned with a business model focused on customers, in particular but not only SMEs & retail, that allows Banco Popular to remain one step ahead of its Spanish and European competitors.
 
Their distinctive and differentiated business model has proven to be a solid and profitable one in the current global economic climate, as Banco Popular continues to gain market share year after year, gaining the trust of more than eight million customers worldwide.
 
For more information on our parent company, feel free to visit Grupo Banco Popular Español online. 

Was this information helpful?