TotalBank is a leading integrated retail-commercial bank in South Florida with more than $2.9 billion in assets and 18 convenient locations throughout Miami-Dade County. Headquartered in Miami, we have been serving South Florida for more than 40 years, offering a broad range of domestic and international financial services to corporations, small businesses and individual consumers. Offering superior customer service and focusing on meeting the financial needs of our customers while earning their confidence and loyalty is our priority.
Our MissionTo have a lasting, positive impact on the lives of our clients through empowered, responsive employees who fully support the achievement of their financial and investment goals.
Our Vision and Values
We will be the leading retail-commercial bank in South Florida and earn that title by:
- We will aim to help consumers and small to medium size businesses, offering products and services that make us the best choice for them in the marketplace.
- We will serve as the foundation for our clients’ success by identifying and meeting all their financial needs.
- We will deliver an unparalleled client experience through excellence in service at every level.
- We will demonstrate that our people are our greatest asset and commit to hiring, developing, and retaining the best talent in the market.
- Customer Dedication: We measure our success by the success of our customers. Our primary focus is delivering the most exceptional service in the market through agile systems and employees who are empowered to fully satisfy client needs.
- Employee Collaboration: We are one company and one team. Teamwork drives our success and enables us to deliver on our promises of exceptional service. This takes dedication to do what’s right for the whole organization, requiring us to learn from each other and to share our skills and resources across organizational boundaries.
- Results Orientation: We are focused on delivering outstanding results every day. We develop and reward our people based on the achievement of goals and we want our people to anticipate and proactively discover new opportunities that drive results.
- Personal Ownership: We accept personal accountability to meet business needs, improve our systems and help others achieve their full potential. We all act like owners, treating the Company’s assets as our own and acting with the Company’s long-term success in mind.